This article explains when an external antenna is required with cellular-communicating Wattwatchers Auditors
Purchasing a high-gain antenna
Click here to purchase a high-gain antenna. If you need a 15m antenna extension cable, you will need to email our sales team at sales@wattwatchers.com.au
When to install a high-gain antenna
Wattwatchers Auditors perform best when they have a strong and reliable cellular signal. The onboarding application provides a clear indication if signal quality is adequate. Fit an external antenna (for cellular models*) if you see this banner in Onboarding.
Auditors are supplied with stubby antennas that attach to the front of the Auditor. To determine if an extended-range external antenna is required:
- Fully install and energise the Auditor with the stub-antenna fitted
- Enter the Auditor Serial number using the Onboarding application
- Close the switchboard cover and any external enclosures, such as a meter box door.
- Fit an external antenna if the Signal Quality is displayed as Low or Poor in Onboarding.
Pro-tip: Always have an external antenna on hand in case it is required
The Auditors use multiple telecommunications carriers and select the best carrier based on signal strength at the location. Optus, Telstra and Vodafone are supported in Australia for the best possible coverage.