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Quick Answers
- Yellow Billing CTs (not Black CTs)
- Is an electrician required to power cycle or reset a Wattwatchers device?
- Do Wattwatchers Auditor devices support three phase three wire (3P3W) configurations without a neutral?
- Quick wiring diagrams
- What countries do Wattwatchers support?
- Why Auditor is using 4G cellular communications
- What does 'inactive' status mean in the Wattwatchers Fleet application?
- Can swap out of devices be done without a full site shutdown?
General
- Using Wattwatchers Auditor devices for Green Building Projects (GBCA)
- Understanding Data Captured by the Auditor
- How is data transmitted and what do you mean by ‘real time data’?
- Submitting high resolution photos or images for support requests or sales enquiries
- What browsers are supported for Wattwatchers applications?
- Wattwatchers and HomeKit: Experiments in Home Energy Automation
- How do I reset my password?
Hardware
- Can I install a Wattwatchers device myself?
- Auditor 6M Installation into Tesla Powerwall Gateway 2
- How do I connect power to the Auditor?
- Can I fit third-party Current Transformers to an Auditor?
- Do I need to fit an external antenna?
- Can Current Transformer and Rogowski Coil cables be extended?
- Why we've added laser-etched arrows on Wattwatchers CTs
- Do Wattwatchers devices support inputs from other devices?
Fleet Manager
Onboarding
Web Dashboard
- Why doesn't the consumption chart on the Dashboard show any data?
- Why does the 'loading' animation constantly show when I view switches in the Dashboard?
- Why does the switches tab disappear on the Dashboard when I change my device?
- How do I change my Dashboard password?
- How do I export/download data from the Web Dashboard?
- How do I change the label names or categories for the channels in the Dashboard?
- How are the values in the Dashboard's 'Consumption chart' calculated?
- How can I get a total of my usage on the Dashboard?
- Why is 'Dashboard' not an option when I log into wattwatchers.app?
- Changes I made to the channel details via Onboarding aren't reflected in the Dashboard
- When I view switches, the switch constantly shows the "loading" animation