Troubleshooting tips to power cycle and reset a 6M/3RM Wattwatchers Auditor device
Auditor devices are always connected to the communications network to send data in near-real time. If there are any interruptions or changes to the communications network, the Auditor will automatically reconnect once the network is available again.
However, devices may go offline due to changes in the network or an electrical fault at the site that interrupts power supply. While the Auditor is programmed to reconnect automatically, in some cases a manual reset may be needed.
How to reset/ power cycle the Auditor device:How to reset / power cycle the Auditor device
If the Auditor does not reconnect (the LEDs will not all be solid green), please follow these steps to power cycle the device:
1️⃣ Locate the circuit breaker
Find the circuit breaker that supplies power to the Auditor device. This may be labelled as "Wattwatchers" or "Auditor", or have a silver sticker with the device’s serial number (e.g., DDxxxxxxxxxx).
2️⃣ Switch off the circuit breaker
Ensure all LED lights on the Auditor device turn off completely. Keep the device powered off for at least 5 minutes.
3️⃣ Switch the breaker back on
After switching it back on, allow 5 minutes for all three LED lights to return.
💡 Tip:
If your Auditor device doesn’t have an external high-gain antenna, installing one can significantly improve 4G signal stability and help prevent future connection issues. You can purchase one from us [by clicking here] or source your own — the device uses a standard SMA connector.
⚠️ Important Safety Note
If you are not a qualified electrician, ensure it’s safe to turn off the circuit.
If you’re unsure which breaker controls the Auditor and it’s safe to do so, you may switch off the main circuit breaker — this will power down the entire switchboard, including the Auditor.