Troubleshooting tips to power cycle and reset a 6M/3RM Wattwatchers Auditor device
Auditor devices are always connected to the communications network to send data in near-real time. If there are any interruptions or changes to the communications network, the Auditor will automatically reconnect once the network is available again.
However, devices may go offline due to changes in the network or an electrical fault at the site that interrupts power supply. While the Auditor is programmed to reconnect automatically, in some cases, a manual reset may be needed.
Before attempting the troubleshooting:
⚠️ MUST ALWAYS ADHERE TO LOCAL JURISDICTION STANDARDS AND REGULATIONS ⚠️
💡 Please try to follow all the steps through and skips the part that can't be performed/conducted. If unable to perform the troubleshooting, the next best alternative if to collect as many information as possible before submitting support ticket
How to reset/ power cycle the Auditor device:
If the Auditor does not reconnect (indicated by the LEDs will not all be solid green), please follow these steps to power cycle the device:
0️⃣ Locate the Auditor and take a video of the LED status before proceeding with the next steps.
1️⃣ Find the circuit breaker that supplies power to the Auditor device. This may be labelled as "Wattwatchers" or "Auditor", or have a silver sticker with the device’s serial number (e.g., DDxxxxxxxxxx).
2️⃣ Based on the status of the LEDs, switch off the circuit breaker for 5 minutes or 30 minutes:
3️⃣ Confirm that the installation aligns with the Wattwatchers Installation Best Practice:
https://tinyurl.com/4zptd8du
4️⃣ Switch the Auditor back on. Allow 5 minutes for all three LEDs to turn solid.
5️⃣ & 6️⃣ The actions for steps 5 and 6 will be based on the status of the LEDs:
Link to submit support request:
https://service.wattwatchers.com.au/kb-tickets/new
💡 Tip:
If your Auditor device doesn’t have an external high-gain antenna, installing one can significantly improve 4G signal stability and help prevent future connection issues. You can purchase one from us [by clicking here] or source your own — the device uses a standard SMA connector.
⚠️ Important Safety Note
If you are not a qualified electrician, ensure it’s safe to turn off the circuit.
If you’re unsure which breaker controls the Auditor and it’s safe to do so, you may switch off the main circuit breaker — this will power down the entire switchboard, including the Auditor.
📎 Auditor Lights Explanation: Troubleshooting Aug-2025