Service Desk
Wattwatchers
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Quick Answers
Getting Started With Wattwatchers
Wattwatchers Introduction
Get set-up in Wattwatchers software
How we work with you
Support Requests
Wattwatchers Hardware
Auditor 6M
Auditor 6M+3SW
Auditor 6M+One
Auditor 3RM
Auditor 6MW-CER (Coming soon)
Auditor 6W (Discontinued)
Auditor CTs & Accessories
Safety Manual
Wattwatchers Software
Fleet Manager - part of Wattwatchers Toolkit
Onboarding - part of Wattwatchers Toolkit
Web Dashboard - part of Wattwatchers Toolkit
Mobile app: mydata.energy
ADEPT
Wattwatchers API
Quick Answers
General
Hardware
Fleet Manager
Onboarding
Web Dashboard
Auditor 6M Series
Auditor 6M+One
Mercury and API
Subscriptions and billing
Mobile app: MyEnergy
Warranty
3G To 4G Roll Out
Application & Technical Notes
South Australia Smarter Home
Technical Notes
GRESB, Green Star and NABERS
Commercial Scoping
Scoping and ordering for large commercial projects
Service Desk (WW internal)
Subscription Management
Troubleshooting
Troubleshooting 6M and 3RM hardware
Contact Us
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Service Desk
Quick Answers
Getting Started With Wattwatchers
Wattwatchers Introduction
Get set-up in Wattwatchers software
How we work with you
Support Requests
Wattwatchers Hardware
Auditor 6M
Auditor 6M+3SW
Auditor 6M+One
Auditor 3RM
Auditor 6MW-CER (Coming soon)
Auditor 6W (Discontinued)
Auditor CTs & Accessories
Safety Manual
Wattwatchers Software
Fleet Manager - part of Wattwatchers Toolkit
Onboarding - part of Wattwatchers Toolkit
Web Dashboard - part of Wattwatchers Toolkit
Mobile app: mydata.energy
ADEPT
Wattwatchers API
Quick Answers
General
Hardware
Fleet Manager
Onboarding
Web Dashboard
Auditor 6M Series
Auditor 6M+One
Mercury and API
Subscriptions and billing
Mobile app: MyEnergy
Warranty
3G To 4G Roll Out
Application & Technical Notes
South Australia Smarter Home
Technical Notes
GRESB, Green Star and NABERS
Commercial Scoping
Scoping and ordering for large commercial projects
Service Desk (WW internal)
Subscription Management
Troubleshooting
Troubleshooting 6M and 3RM hardware
Contact Us
Quick Answers
Is an electrician required to power cycle or reset a Wattwatchers device?
What countries do Wattwatchers support?
Why Auditor is using 4G cellular communications
What does 'inactive' status mean in the Wattwatchers Fleet application?
Can swap out of devices be done without a full site shutdown?
Yellow Billing CTs (not Black CTs)
Do Wattwatchers Auditor devices support three phase three wire (3P3W) configurations without a neutral?
Quick wiring diagrams
General
Understanding Data Captured by the Auditor
Submitting high resolution photos or images for support requests or sales enquiries
Using Wattwatchers Auditor devices for Green Building Projects (GBCA)
How do I reset my password?
How is data transmitted and what do you mean by ‘real time data’?
What browsers are supported for Wattwatchers applications?
Wattwatchers and HomeKit: Experiments in Home Energy Automation
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Hardware
Do Wattwatchers devices support inputs from other devices?
Auditor 6M Installation into Tesla Powerwall Gateway 2
Can I install a Wattwatchers device myself?
How do I connect power to the Auditor?
Can I fit third-party Current Transformers to an Auditor?
Do I need to fit an external antenna?
Can Current Transformer and Rogowski Coil cables be extended?
Why we've added laser-etched arrows on Wattwatchers CTs
See more
Fleet Manager
How do I find my API keys?
How do I add a site in the Fleet Manager and give access to Wattwatchers applications?
Onboarding
Use Onboarding to commission an Auditor
How do I give an installer access to my fleet?
Web Dashboard
How do I export/download data from the Web Dashboard?
Why doesn't the consumption chart on the Dashboard show any data?
Why does the 'loading' animation constantly show when I view switches in the Dashboard?
Why does the switches tab disappear on the Dashboard when I change my device?
How do I change my Dashboard password?
How do I change the label names or categories for the channels in the Dashboard?
How are the values in the Dashboard's 'Consumption chart' calculated?
How can I get a total of my usage on the Dashboard?
Why is 'Dashboard' not an option when I log into wattwatchers.app?
Changes I made to the channel details via Onboarding aren't reflected in the Dashboard
When I view switches, the switch constantly shows the "loading" animation
See more
Auditor 6M Series
What to do if an Auditor device is offline?
The state of Auditor 6M and 3RM according to the status of the LEDs
Auditor 6M+One
Can 6M+One be used with Solar Analytics?
Mercury and API
How long is data retained in Mercury?
What is the API Rate Limit?
Subscriptions and billing
How can I cancel my Wattwatchers subscription?
Subscription information
Mobile app: MyEnergy
What’s ‘Other’ Consumption on MyEnergy?
Warranty
Wattwatchers Warranty and Troubleshooting Guidelines.
3G To 4G Roll Out
3G to 4G swap out instructions
