Service Desk
Go to www.wattwatchers.com.au
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Quick Answers
Getting Started with Wattwatchers
Get set-up in Wattwatchers software
Wattwatchers Introduction
How we work with you
Wattwatchers hardware
Auditor 6M
Auditor 6W
Auditor 6M+One
Auditor 3RM
Auditor Accessories
Wattwatchers software
Fleet Manager - part of Wattwatchers Toolkit
Onboarding - part of Wattwatchers Toolkit
Web Dashboard - part of Wattwatchers Toolkit
Mobile app: mydata.energy
ADEPT
Subscriptions and billing
Quick Answers
General
Hardware
Fleet Manager
Onboarding
Web Dashboard
Auditor 6M Series
Mercury and API
Subscriptions and billing
Application & Technical Notes
South Australia Smarter Home
Technical Notes
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Service Desk
Quick Answers
Getting Started with Wattwatchers
Get set-up in Wattwatchers software
Wattwatchers Introduction
How we work with you
Wattwatchers hardware
Auditor 6M
Auditor 6W
Auditor 6M+One
Auditor 3RM
Auditor Accessories
Wattwatchers software
Fleet Manager - part of Wattwatchers Toolkit
Onboarding - part of Wattwatchers Toolkit
Web Dashboard - part of Wattwatchers Toolkit
Mobile app: mydata.energy
ADEPT
Subscriptions and billing
Quick Answers
General
Hardware
Fleet Manager
Onboarding
Web Dashboard
Auditor 6M Series
Mercury and API
Subscriptions and billing
Application & Technical Notes
South Australia Smarter Home
Technical Notes
Quick Answers
Is an electrician required to power cycle a Wattwatchers device?
Why Auditor is using 4G cellular communications
What does 'inactive' status mean in the Wattwatchers Fleet application?
Can swap out of devices be done without a full site shutdown?
Yellow Billing CTs (not Black CTs)
General
What data does the device capture?
Submitting High Resolution Image/File for Support Requests
How do I reset my password?
How is data transmitted and what do you mean by ‘real time data’?
What browsers are supported for Wattwatchers applications?
See more
Hardware
Can I install a Wattwatchers device myself?
How do I connect power to the Auditor?
Can I fit third-party Current Transformers to an Auditor?
Do I need to fit an external antenna?
Can Current Transformer cables be extended?
See more
Fleet Manager
How do I find my API keys?
How do I add a site in the Fleet Manager and give access to Wattwatchers applications?
Onboarding
Use Onboarding to commission an Auditor
How do I give an installer access to my fleet?
Web Dashboard
How do I export/download data from the Web Dashboard?
Why doesn't the consumption chart on the Dashboard show any data?
Why does the 'loading' animation constantly show when I view switches in the Dashboard?
Why does the switches tab disappear on the Dashboard when I change my device?
Can I add more sites and/or devices to the Dashboard myself?
How do I change my Dashboard password?
How do I change the label names or categories for the channels in the Dashboard?
How are the values in the Dashboard's 'Consumption chart' calculated?
How can I get a total of my usage on the Dashboard?
Why is 'Dashboard' not an option when I log into wattwatchers.app?
See more
Auditor 6M Series
What to do if an Auditor device is offline?
Mercury and API
How long is data retained in Mercury?
What is the API Rate Limit?
Subscriptions and billing
How can I cancel my Wattwatchers subscription?
Can I prepay for longer than 12 months?
When does the subscription period for an Auditor start?
